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Ideaport Riga blog: Future of CRM - Salesforce, Siebel, and Gen AI solutions

Juris Terauds

Juris Terauds
With 20+ years of experience, Juris helps his clients to discover and deliver the benefits from enterprise web and mobile apps UX transformation journey. Juris has the strong track record in clients' business processes improvement with IT solutions, and recently he earned UX certification by Nielsen Norman Group. This combination allows him and his clients to spot the opportunities that can streamline the business processes while making the applications' end users happy and engaged.

Oracle CloudWorld London Surprise: Oracle Unveils Its Own "Agentforce"

Oracle CloudWorld London always presents an excellent opportunity to reconnect with colleagues and friends from the Oracle (Siebel) ecosystem. Currently, ninety percent of my time is dedicated to implementing Agentforce andMagnet AI solutions for our Salesforce and Siebel CRM clients. Naturally, I was interested to hear an update on Oracle's Fusion Applications' journey with Generative AI, expecting confirmation that they continue building  "hard-coded" Gen AI features and agents. 🛠️

Webinar Series: Hedging your Siebel Career

Three months ago, Ideaport hosted a four-episode webinar series entitled "Three initiatives to transform your Siebel CRM in 2021." After the introductory overview webinar, we dived each initiative's details, covering such topics as Siebel Cloud Native Architecture, Siebel - Kafka integration and Siebel UX transformation using Ideaport tools and methods. Ready to access the recordings? They are right here

Now it's the time for another webinar series, "Hedging your Siebel career", with three episodes.

Adding UX to your BA skills portfolio

While working as Siebel Business Analysts, you have mastered a lot of skills. You are adept at talking to business subject experts and formulating functional requirements. You know end-to-end business processes in your company inside out. You learned to work with Siebel developers and write comprehensive user stories for them. Wonder where you can develop next? What about the Scrum Product Owner certification? Ah, you’ve already got it.

What Oracle's DX4C has brought to Siebel CRM customers

When I first heard of DX4C a year ago, I was dismayed: how come Oracle uses the best Siebel engineering team resources to develop some other product rather than building the stuff Siebel CRM customers require? 

"Nexus Face: a faster way to great Siebel UX": webinar's link and notes

On June 2, we hosted the first public Nexus Face webinar, with 65 people attending. 

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