Expert services for Siebel CRM

Technical Expert Services

Regardless of how sleek your UX might be or how powerful AI enhances your CRM, user adoption will stay very low if your Siebel is slow and prone to crashes. Our Siebel Experts have experience and tools to monitor your Siebel server components, analyze usage and performance patterns, and review your Siebel configuration to identify and address the underlying causes of insufficient technical performance.

Implementation and Support

As a prominent EU-based Siebel provider, we not only specialize in transformative, bespoke projects but also provide standard ongoing implementation and support services. We will help you turn your CRM needs into a well-configured Siebel solution, build real-time integrations with other systems or create custom mobile applications that complement your CRM. Choosing us for your Siebel support assures you peace of mind.

One stop partner

Making a project successful takes more than development and sometimes hiring a partner that is skilled in Siebel CRM only isn’t the ideal solution. It is much less hassle to work with a partner who can support all your needs from consultations until solution deployment. The partner who takes good care of your Clouds and integrations by combining different specialists such as UX Designers, Analysts, Testers, Architects and Developers.

Powerful Customization

After considering migrating to other CRM solutions, many enterprise companies with complex business processes stay with Siebel for one key reason: it is hard to match Siebel's customization capabilities required to fulfil business requirements.

Open UI Flexibility

While the Siebel UI may not look the most modern, it can be finetuned in a no-code way using Siebel configuration tools. For more demanding customers, Open UI allows for a complete redesign of the user experience using modern web frameworks.

Platform Modernization

The Siebel team keeps upgrading its platform, enabling deployment automation, and containerization. Integration capabilities are also constantly being enhanced; e.g., integration with Kafka is now possible.

Staying in Control

With Siebel, you can influence system performance "end-to-end", from database to business logic layer to UI. There are no limits on specific operations, like the number of API calls, artificially imposed by the SaaS vendor willing to charge you extra for an "add-on".

Cloud Benefits

You can enjoy cloud benefits without migrating to the SaaS solution: Oracle has simplified the process of 'lifting and shifting' your Siebel installation into the OCI. In addition to scalability and availability, your can benefit from leveraging multiple cloud services, such as AI.

Understand

Our journey with you starts with understanding. Using Design Thinking approach, we develop a deep understanding of your users and business needs and define the problems we want to solve.

Explore

It's time for creative thinking and generating options to address the problems identified. We turn ideas into Siebel prototypes, which make it easier for you to evaluate and make the right design decisions.

Materialize

Before rushing into development, we validate prototypes with you and your users to ensure the solution design meets the objectives. Once ready, our technical team gets busy building, testing and deploying.

FAQ

What is Siebel?

Siebel CRM (Customer Relationship Management) is a suite of business applications designed to manage and analyze customer interactions throughout the customer lifecycle.

Can Siebel CRM be customized to meet specific business needs?

Siebel CRM is customisible, allowing organizations to tailor the system to their specific business requirements. It also supports the development of additional functionalities.

What are the key features of Siebel CRM?

Key features of Siebel CRM include:

Salesforce Automation
Marketing Automation
Customer Service and Support
Analytics and Reporting
Integration Capabilities
Mobile Accessibility
Workflow Automation
Customization and Extensibility

How does Siebel CRM improve sales processes?

Siebel CRM's Sales Force Automation module helps sales teams manage leads, opportunities, and customer interactions to streamline the sales process and improve efficiency.

Can you provide customer references?

We certainly can. If you drop us a line here, we would be happy to put you in touch directly with a few of our existing customers.

In what industries does Ideaport Riga specialize?

Applying different UX methods, where we get to know your users and business well, allows us to be flexible in the industries we work with. Most of our clients belong to the following industries - Telecommunications, Real Estate, Aviation, Finance, and Manufacturing.

Where are you located?

We are from Latvia, the Baltic region of Northern Europe, part of the EU and Eurozone. Our office is in Riga the capital city of Latvia.

Leading the Siebel CRM Evolution: Expertise Meets Innovation

Future-proof your Siebel CRM. From robust technical services to AI-enabled user experiences, we are your go-to experts for all things Siebel.

Outstanding Client Satisfaction Rating

With an impressive NPS score of +83, we have indeed excelled in achieving this goal. Rest assured, we will leverage our extensive experience and expertise to surpass your expectations and ensure the seamless implementation of your CRM targets.

Years of experience

NPS rate

Industry-savvy engineers

Main Siebel CRM Services

UX Transformation

Generative AI Enablement

Technical Expert Services

Implementation and Support

Ideaport Riga Service Benefits

User Experience at the heart

One stop partner

Best Valued for Money

Unlike other Siebel CRM partners who are lacking UX knowledge, Ideaport Riga brings a refreshing alternative to an ecosystem by implementing high-quality and effortless experiences in the Salesforce platform. In terms of value, you will get higher user adoption and ROI for your company.

Reliable Partnership

You and your project's success are the most important metrics for us. With our 'Get things done' attitude, we strive to deliver projects on time and within budget without sacrificing quality.

Why Companies Continue to Choose Siebel CRM

We believe Oracle Siebel CRM is the best "non-SaaS" CRM application, and there are good reasons why large organizations prefer it over Salesforce. The keywords are "solid architecture", "customization capabilities", "end-to-end control", "cost-efficiency", and yes, "innovation".