Siebel customers running standard Open UI are unimpressed with the user experience it provides. We employ the best UX methods and tools to understand your business priorities and users' needs to turn Siebel Open UI into the sleek, streamlined application that allows its users to become ultra productive.
We live in the time of the ‘Experience Economy’. In order to compete in the market, companies must examine and enhance their customers' experience while providing them with superior web and mobile apps with great UX.
Leading companies are already starting to recognize that employee experience is the new battleground for gaining a competitive advantage. The quality of digital tools, including employee-facing enterprise applications like Siebel CRM, has a significant influence on employees' engagement.
For three years, we have been refining both technology and methodology for accelerated Siebel UX transformations. Learn about the Nexus tool-set we created to slash your Siebel UI redesign project time-to-market while delivering substantial improvements for business and users alike.
We've developed Nexus Face to provide Siebel customers a fast track to great Siebel UX. It is a low-code development tool for Siebel CRM teams to create engaging Siebel UI in record time. Well-integrated with Open UI infrastructure, Nexus Face re-uses your existing Siebel configuration.Learn more
Nexus Apps is our latest development to accelerate the Siebel UX transformation process even further. Based on the UI design analysis of the best CRM and case-handling applications, Nexus Apps is a pre-configured set of UI interaction patterns implemented both in Nexus Face and in the prototyping tool Figma.Learn more
We took 'design thinking', the process used by leading consumer-focused companies to create great user experiences, and adopted it for the Siebel environment. Whether you’re looking to transform the UX of the entire Siebel application or improve a select few user journeys, Nexus Sprints has got you covered.Learn more
Nexus Face is a low-code development tool for Siebel CRM teams to create engaging UI in a drag-and-drop manner. No hardcore web development skills required; define the layout, drop components, bind the data, boom!
We have run multiple Siebel UI improvement projects using different approaches.
Open UI "native" jQuery, modern React/Vue.js/Angular, custom web apps on top of Siebel REST, you name it.
Now we have switched to Nexus Face, and here is why you should too.
Siebel CRM customers are all different, making it nigh-on impossible to provide a one-size-fits-all UI design that improves Siebel usability. Instead, we have focused on various CRM user-roles: how they use the application, what data they access, how complex their tasks are, etc. After doing our research, we have created the Nexus Apps - pre-configured UI patterns for three user-roles: salesperson, call centre/branch, and back-office.
Nexus Apps give you a leg-up in new Siebel UI design and development, speeding up your Siebel UX transformation.
Great user experiences don’t just get coded; they are carefully researched and designed first. While 'design thinking' is a common UX methodology, designing mobile app UI and Siebel CRM are somewhat different.
This is how we do it with Nexus Sprints.
First, we build an evidence-based understanding of which UX problems are present and need solving. We learn how your Siebel CRM works by interviewing and observing users performing their daily tasks, and conduct usability tests accordingly.
The 'User Journey Map' captures all the research findings, and the PURE score helps us establish a quantitative usability baseline.
Now it’s time to come up with a UX solution. We evaluate which Nexus Apps UI patterns could streamline the user journey best and build from there. The customer's Design System or a brand book helps us design the new Siebel UI look & feel.
Using a storyboard, we demonstrate how the new UI design will solve users' problems, and a clickable Figma prototype presents the UI in detail.
Let's get the UI design ready for development. First, we check that the new UI can satisfy all existing business requirements. With user tests, we then confirm that usability has improved as expected. Finally, we verify that the current Siebel config can be re-used or discuss and agree on the changes needed.
The deliverable 'Functional Solution Design' document contains all the details for developers to start their work.
Your Siebel UI redesign scale may vary - that's fine!
Nexus Sprints methodology is adjustable to fit your scope, guiding your journey to superior Siebel UX.
See the blueprints for tactical UI improvement and strategic UI transformation projects below.
Whether you’re looking to transform the UX of the entire Siebel application or improve a select few user journeys, get started with the "Kick-Off + Inspire" mini-project.
Within two weeks, you will have a plan for your Siebel UI redesign project, but a Nexus Face-built UI for one of your use-cases will inspire your team and stakeholders as you embark on your journey.
We will build this inspiration UI based on sample data, so no access to your network or Siebel environment is needed.
This limited time offer is valid until March 31, 2021.
Wow, you made it to the end - congratulations!
Still unsure about getting started on your Siebel UX transformation?
How about reading some/these blog posts?