Siebel CRM User Experience services | Ideaport Riga

Users perceive Siebel as complex to use

Completing tasks in Siebel is time-consuming

Business users find Siebel's UI outdated

CRM data quality is unsatisfactory

It takes a long time for new users to learn Siebel

System performance is slow, prone to freezing

Your Siebel user adoption/ engagement metrics are low

You are considering other CRM solutions

What makes Ideaport an excellent Siebel UX transformation partner?

Let's face it: fixing Siebel UX problems requires more than adding a modern Open UI theme. Large companies operating in various markets use Siebel to handle a wide range of products and complex business processes. Although Siebel can accommodate these complex requirements, the customization often neglects usability, ruining the entire user experience and, ultimately, system adoption.

Here is the good news: we can fix your Siebel UX issues with a small portion of the investments required to reimplement another CRM.

Technical Innovation

With our unique tools, Nexus Bridge and Nexus Face, we seamlessly integrate cutting-edge web frameworks like React and Vue with Open UI. They make it possible to implement best UX design in Siebel UI.

Deep Siebel Expertise

Slow UI isn't just a surface problem, and our Siebel experts dig deep. With extensive experience and specialized tools, we tackle performance issues at their root.

Focus on Adoption

Redesigning the UX is just the start. We ensure your team fully embraces the updated Siebel system with our innovative usage monitoring and AI-powered training solutions.

AI powered CRM

We specialize in implementing Generative AI in CRM. Our AI solutions seamlessly integrate with Siebel, allowing for improved productivity and operational efficiency across sales, contact centers, and back offices.

User Experience Mastery

Our team, trained by the prestigious Nielsen Norman Group, employs Design Thinking tailored for enterprise software. This means we don't just change the look, we transform the experience.

Discovery Workshops

Begin your partnership with Ideaport through two free workshops. These sessions are designed to foster mutual understanding of the UX, acquaint us with your Siebel application, and to agree on the forthcoming project’s nature and scope.

UX Mini-projects

Our UX mini-project offers a fixed-price solution with clearly defined UX research, solution prototyping and validation activities and deliverables. We can scope it to fit your immediate needs and priorities best without long-term commitments.

Ongoing UX Work

After experiencing the benefits of Design Thinking and UX in your Siebel project, we can broaden our partnership. This phase involves streamlining of the new Siebel user flows and initiating user adoption management.

FAQ

How do I know which UX engagement option would work for me?

We suggest starting with small steps – feel free to schedule the Discovery call and we will co-create the answer to your question.

What’s inside the UX mini project?

We have packed all proven UX methods and a design thinking approach into the form of a mini project. Typically, the project takes 2 weeks and as an output delivers:

List of identified UX problems (functional, technical)
Recommendations
To-be solution prototype
User Effort Score before and after
Estimates and plan for implementation

How much does a UX mini project cost?

It depends on the scope. If you are interested in how much similar projects cost then feel free to schedule a Discovery call and let’s discuss.

What’s inside the UX work in sprints?

This is the most flexible project-based phase where the development team typically works with the UX-er to gather feedback, measure adoption, and onboard users.