Ideaport Riga has entered an exciting new chapter as we increase our focus on Latvian companies. Together withSalesforce, we hosted our first joint event at the Ola Foundation - an inspiring venue built to spark ideas and collaboration in Latvia. 🇱🇻✨

The atmosphere perfectly reflected the spirit of the day. Presentations and discussions flowed effortlessly, with engaging exchanges and meaningful idea-sharing throughout.🌟

🎯The spotlight was on customer service - a field that Salesforce is continuously leading, evolving and redefining over the past 25 years through innovation and development.

Oracle CloudWorld London always presents an excellent opportunity to reconnect with colleagues and friends from the Oracle (Siebel) ecosystem. Currently, ninety percent of my time is dedicated to implementing Agentforce andMagnet AI solutions for our Salesforce and Siebel CRM clients. Naturally, I was interested to hear an update on Oracle's Fusion Applications' journey with Generative AI, expecting confirmation that they continue building  "hard-coded" Gen AI features and agents. 🛠️

In this post, we explore how businesses with complex product structures can use Agentforce to enhance customer support and drive upsell opportunities. To make this relatable, we focus on an airline industry use case - something many of us are familiar with as customers. This scenario applies equally to organizations with tiered product offerings, such as telecommunications providers or retail companies.

Winter is COMING!!!  The new Salesforce release is packed with amazing features. If you're a Salesforce enthusiast or already part of this vast ecosystem, grab a cup of coffee and read the blog to stay updated.

The upcoming Salesforce Winter '25 release brings significant enhancements to their products. We’ll spotlight some of the most exciting updates in Sales Cloud, particularly focusing on Agentforce, where our expertise in Generative AI allows us to provide solutions that save our clients time and drive revenue growth. Many of our clients use Sales Cloud and are excited about the new improvements, which promise to enhance efficiency, personalization, and automation in their business processes.

Winter is COMING!!!  The new Salesforce release is packed with amazing features. If you're a Salesforce enthusiast or already part of this vast ecosystem, grab a cup of coffee and read the blog to stay updated.

The forthcoming Salesforce Winter '25 release introduces substantial upgrades to their offerings. We’ll highlight some of the most thrilling updates in Service Cloud, particularly emphasizing Agentforce, where our proficiency in Generative AI enables us to deliver solutions that save our clients time and boost revenue growth. Many of our clients utilize Service Cloud and are eager about the new advancements, which are set to improve efficiency, personalization, and automation in their business workflows.