A great User Experience (UX) is often cited as a crucial factor in achieving high user adoption. However, what does it entail precisely, and how can we determine when UX is truly good, and user adoption is high?
In this blog, we are exploring what User Experience (UX) is, how it is related to User Adoption and how companies can increase user productivity with better UX design.
Salesforce, the leading CRM platform, has redefined how businesses manage their operations and customer relationships. While Salesforce offers robust functionality out-of-the-box, the User Experience (UX) plays a vital role in reaching the business objectives behind the implementation.
In this blog, we will delve into the importance of UX design throughout the lifecycle of Salesforce, exploring the best times to plan and implement UX improvements.
To make Salesforce CRM highly effective for business and ensure widespread user adoption, a great user experience (UX) is crucial. The optimal method to accomplish this is through a phased approach to UX design, which has demonstrated itself as the gold standard best practice.
This article will explore the different phases of improving Salesforce UX and discuss the advantages of partnering with external resources for UX design.
Enhancing the user experience (UX) of Salesforce is not only crucial for user satisfaction but also holds significant business value. In this blog post, we will explore the monetary impact of improved UX and highlight the additional benefits that come with it, such as better decision-making, unlocking innovation, and higher return on investment (ROI) in Salesforce.
It is no surprise that Digital service channels are being used a lot more than before the pandemic. Consumers have embraced self-service, chatbots and live chat more in recent years, raising the digital expectation bar. By providing a poor Chatbot experience to your customers, you run the risk of customer churn. Since the rise of ChatGPT, we recommend that organizations invest in the latest generation of chatbots (like Einstein Chatbot) and pay closer attention to chatbot experience design and shift from menu-based to NLP-based or hybrid bots.
Three months ago, Ideaport hosted a four-episode webinar series entitled "Three initiatives to transform your Siebel CRM in 2021." After the introductory overview webinar, we dived each initiative's details, covering such topics as Siebel Cloud Native Architecture, Siebel - Kafka integration and Siebel UX transformation using Ideaport tools and methods. Ready to access the recordings? They are right here.
Now it's the time for another webinar series, "Hedging your Siebel career", with three episodes.
While working as Siebel Business Analysts, you have mastered a lot of skills. You are adept at talking to business subject experts and formulating functional requirements. You know end-to-end business processes in your company inside out. You learned to work with Siebel developers and write comprehensive user stories for them. Wonder where you can develop next? What about the Scrum Product Owner certification? Ah, you’ve already got it.
When I first heard of DX4C a year ago, I was dismayed: how come Oracle uses the best Siebel engineering team resources to develop some other product rather than building the stuff Siebel CRM customers require?
After reading this article you will:
#1: have a better understanding of the Streaming approach that can be used to integrate with Salesforce;
#2: see the pros and cons of this approach;
#3: know a little more about Apache Kafka;
#4: see how you can maintain your integration;
#5: see how streaming works in practice;
#6: have more food for thought ;)
Shall we begin?
On June 2, we hosted the first public Nexus Face webinar, with 65 people attending.