While discussing why Siebel application is often lagging behind its competitors in usability, we came up with three points:
- Missing user-centricity in design
- Limited amount of UI Components
- Lack of UI Design Patterns for complex user flows
In this article, I would like to familiarize Siebel experts with the main terms, tools, and methods used in the User Experience (UX) domain. To make concepts more tangible, I will explain what UX tools we at Idea Port Riga use during the two-week-long mini-project as we discover Siebel UX improvement opportunities.
