Supercharge the power of your Salesforce with Agentforce
Agentforce enhances Salesforce with AI-powered automation, intelligent workflows, and personalized customer interactions, transforming your CRM into a growth engine.
Why choose Agentforce?
Agentforce can elevate your operations and drive meaningful change across your business.
Improved Efficiency in Customer Service
Improved Efficiency in Customer Service
Salesforce Agentforce uses AI agents to automate routine tasks, freeing human agents to focus on complex issues, thus improving response times and customer satisfaction.
24/7 Availability and Scalability
24/7 Availability and Scalability
Agentforce agents operate continuously, providing constant support without breaks or downtime. This allows businesses to deliver uninterrupted customer service, particularly in high-demand or global markets, without the necessity to increase human resources.
Data-Driven Decision Making
Data-Driven Decision Making
Agentforce offers comprehensive performance analytics that provide insights into customer behavior, agent productivity. This enables businesses to make finer decisions, optimize their sales and support strategies, and enhance overall performance.
Our Approach: From Zero to Hero
Use Cases Workshops
Kick off your collaboration with Ideaport through two free workshops. The goal is to get to know each other, explore Salesforce and the client's other applications, and align on use cases for the Agentforce Design Sprint.
Agentforce Design Sprint
Between the Use Cases Workshop and the Agentforce Design Sprint, all necessary preparation activities take place. The five-day sprint then begins with a deep dive into use case analysis, agent design, testing, and a live demonstration.
Agentforce Bau Work
Once the client sees the business value Agentforce delivers, its usage scales up adding new agents, topics, and actions, while also monitoring and optimizing performance. These activities are carried out using the customer's regular development processes.
Discover the Range of AI Agents
Agentforce provides a diverse suite of specialized AI agents tailored to optimize various aspects of your business operations.
Boost Service Efficiency with Autonomous Engagement
Agentforce empowers your support team with AI that works around the clock—across every channel.
Deliver natural, 24/7 support across all customer touchpoints
Resolve issues faster and more accurately with responses grounded in trusted data
Ensure security with defined guardrails and smooth handoffs to human agents when needed
Unlock Savings with Your Sales Coach Agent
See how Agentforce Sales Coach can revolutionize your sales coaching strategy. Activate the calculator to uncover your potential cost savings.
Empower your team with AI-driven role plays tailored to each deal stage. Perfect for refining pitches, overcoming objections, and sharpening negotiation skills
Get targeted feedback with actionable insights grounded in real CRM data to move deals forward faster
Track the impact of coaching with clear win/loss analysis to compare performance on coached vs. uncoached deals
Accelerate Revenue with Always-On Lead Engagement
Agentforce engages inbound leads around the clock autonomously building your pipeline and booking more meetings.
Scale effortlessly with AI-powered outreach that answers product questions, overcomes objections, and schedules meetings
Deliver relevant, personalized responses across channels—powered by your sales and customer data
Ensure a smooth transition from AI agents to your human sales team
Autonomous Scheduling, Anytime, Anywhere
Unlock the power of Agentforce's intelligent Scheduling Agent to handle even the most complex bookings within your defined guardrails. Turn on the savings calculator to see your potential impact.
Let customers book appointments 24/7 across any channel using natural language
Free up dispatchers to handle exceptions and eliminate costly gaps in the schedule
Seamlessly escalate to a human when a personal touch is needed.
What makes Ideaport a successful CRM AI project delivery partner?
We wish implementing Gen AI was as easy as adding a "Do AI Magic" button to your CRM, but unfortunately, it's not. To unleash AI's full potential, organizations must reimagine their customer journey, redesign their workflows, and reimplement the user experience within their CRM systems.
Bringing this innovative technology to your CRM system can be challenging, but we are here to help you reach your desired destination safely.
UX-Driven Design
We utilize user experience (UX) methods to research and design intuitive and efficient user workflows, now powered by Gen AI.
Hands-on Generative AI Experience
Our team has extensive hands-on experience developing Generative AI solutions tailored to CRM problems.
CRM Domain Expertise
CRM is in our company's DNA. We deeply understand sales and service processes as well as Salesforce and Siebel CRM technology.
Trusted by Great Companies
We help businesses of all sizes get the most out of their Salesforce experience.
Want to discover more of Agentforce in action?
Contact us today to schedule a consultation and discover how our Salesforce Agentforce solutions can drive innovation and growth for your organization.
FAQ
What is Agentforce?
Agentforce is a Salesforce solution that empowers businesses to develop autonomous agents. AI-driven tools capable of independently handling tasks across departments such as sales, service, and marketing.
Can Agentforce integrate with third-party applications?
Agentforce seamlessly integrates with third-party applications through its robust partner network and ecosystem. This allows businesses to enhance AI-driven agent actions by leveraging templates and services from external partners, including AWS, Google, and IBM.
Is Agentforce a chatbot?
No, it’s not. Agentforce enables businesses to create autonomous AI agents capable of automating complex tasks across various departments, while chatbots primarily focus on handling conversational interactions. This makes Agentforce a far more robust solution for comprehensive business automation.
Can Agentforce handle multiple languages?
Yes, Agentforce supports multilingual capabilities, allowing businesses to cater to a global audience.
What kind of tasks can Agentforce automate?
Agentforce can automate routine queries, case routing, follow-ups, and more, enabling agents to focus on complex issues.
How secure is Agentforce?
Agentforce is built with robust security measures and can be hosted in secure environments like Microsoft Azure, AWS, and Google Vertex.
Can Agentforce improve customer satisfaction?
Yes, by delivering faster, more personalized responses, Agentforce enhances customer satisfaction significantly.
How long does it take to implement Agentforce?
Implementation timelines vary, but our team ensures a smooth and efficient deployment process tailored to your business needs.
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