Employees-Salesforce

Implementing effortless experiences for your Salesforce users

As a design-led Salesforce consulting partner, we implement digital experiences in the Salesforce platform that will help you to enable higher user adoption and ROI.

 

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Certified Administrator
Certified System Architect
Certified OmniStudio Consultant
Certified Platform Developer 1
Certified Sales Cloud Consultant
Certified Platform App Builder
salesforce registered consulting partner

Excellent Client
Satisfaction score

 

When starting a project with you, we will do everything that we can to earn your trust, so that we can both enjoy the benefits of a long-term partnership. An NPS score of +83 shows that we succeed with this goal. We will bring our 15-year experience and expertise to your project to make sure we meet your CRM implementation targets.

15
years of expertise
>70
successful projects
+83
NPS rate

Main Services

 

User experience

Poor data quality and spending too much time gathering and entering data into Salesforce indicate that your Salesforce experiences need to be revisited.

Learn more  →

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Implementation and customization

Salesforce implementation, migration, and tailoring to your specific process may sound complicated, but it’s not. We take the complexity out of your hands and use accelerators, tools and our experience to make it easy for you.

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Portal implementation

You can reduce costs and improve your customer and partner experience by providing them with easy-to-use self-portals that they can use 24/7 on your behalf.

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Integration

Integrating systems and fulfilling all your security, and data encryption requirements could be difficult and time-consuming. We implement smooth integrations that fulfill business, users and IT requirements.

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Ideaport Riga

Service Benefits

‘User experience’
at the heart

Companies who want to provide the best possible service to their customers, partners, and employees are the ones who appreciate the importance of understanding the users' reality. Through leveraging UX methods and applying human-centered design and design thinking approaches, we reach your ROI faster and significantly enhance your users' experience.

One stop
partner

Making a project successful takes more than development and sometimes hiring a partner that is skilled in Salesforce only isn’t the ideal solution. It is much less hassle to work with a partner who can support all your needs from consultations until solution deployment. The partner who takes good care of your Clouds and integrations by combining different specialists such as UX Designers, Analysts, Testers, Architects and Developers.

Best value
for money

Unlike other Salesforce partners who are lacking UX knowledge, Ideaport Riga brings a refreshing alternative to an ecosystem by implementing high-quality and effortless experiences in the Salesforce platform. In terms of value, you will get higher user adoption and ROI for your company.

Reliable
partnership

You and your project's success are the most important metrics for us. With our 'Get things done' attitude, we strive to deliver projects on time and within budget without sacrificing quality.

Why companies
choose Salesforce

 

With Salesforce, you get more than just the world's #1 CRM platform. You also join 150,000+ like-minded companies with the Cloud of your choice – pre-built or industry-specific Clouds, or use the power of the platform and configure your own way.

1. Platform that helps you grow and scale

Build and scale your business on a single, secure, and scalable platform that's easy to customize and upgrade without anything breaking. Extend your power to sell, service, and market with pre-integrated apps on AppExchange, the world's largest business app marketplace.

2. Boost productivity

With the help of the Salesforce platform, you can create the experience employees need to get more done. Salesforce has proven to drive efficiency and growth – the suite of market-leading products both increases revenues and decreases costs.

3. Consistent innovation

With Salesforce, you will be among the first to use new technologies thanks to three free upgrades a year and advanced services to help you find the best path for your business. Empower everyone with the first AI built right into your CRM.

4. Run your business from a single mobile app

Help employees move faster and be more productive with the Salesforce1 Mobile App. Close deals, service customers, track marketing, and even collaborate and share files on any device – all from a single, integrated mobile app.

5. Powerful community

Share experiences and expertise with one of the largest, most passionate communities of people, partners, and developers. Learn Salesforce with Trailhead – Salesforce’s gamified learning platform, delivering engaging, bite-size content, as well as testing your abilities.

1. Platform that helps you grow and scale

Build and scale your business on a single, secure, and scalable platform that's easy to customize and upgrade without anything breaking. Extend your power to sell, service, and market with pre-integrated apps on AppExchange, the world's largest business app marketplace.

2. Boost productivity

With the help of the Salesforce platform, you can create the experience employees need to get more done. Salesforce has proven to drive efficiency and growth – the suite of market-leading products both increases revenues and decreases costs.

3. Consistent innovation

With Salesforce, you will be among the first to use new technologies thanks to three free upgrades a year and advanced services to help you find the best path for your business. Empower everyone with the first AI built right into your CRM.

4. Run your business from a single mobile app

Help employees move faster and be more productive with the Salesforce1 Mobile App. Close deals, service customers, track marketing, and even collaborate and share files on any device – all from a single, integrated mobile app.

5. Powerful community

Share experiences and expertise with one of the largest, most passionate communities of people, partners, and developers. Learn Salesforce with Trailhead – Salesforce’s gamified learning platform, delivering engaging, bite-size content, as well as testing your abilities.

Project approach

 

We are using the Design Thinking approach suggested by leading UX consultancy, Nielsen Norman Group. The Design Thinking approach helps to prevent IT project failures and reduce costs by using methods that ensure solutions fully realize their intended outcomes – both in terms of user benefits and business objectives.

 

1

Understand

Your users’ adoption journey starts with understanding. Using different UX methods, we start by deeply understanding your users and business and define the problems we want to solve.

2

Explore

It’s all about the creativity here and providing options for you to choose from. We ideate and turn ideas into Salesforce prototypes that help you and your users to make decisions with confidence.

3

Materialize

We test all prototypes with you and your users to validate if we have reached the objectives. The final version gets implemented and feedback is gathered.

Trusted by great companies

 

We help businesses of all sizes get the most out of their Salesforce experience.

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Elizabeth Smith
CMO at Google

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Elizabeth Smith
CMO at Google

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Elizabeth Smith
CMO at Google

“Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.”

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Elizabeth Smith
CMO at Google

“Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.”

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Elizabeth Smith
CMO at Google

“Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.”

Learn more
Elizabeth Smith
CMO at Google

“Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.”

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How can we help you?

 

No matter where you are in your Salesforce journey, we can help you achieve your business goals. Fill out the form below, and we will get back to you shortly.

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FAQs

 

What is Salesforce?

Salesforce is a cloud-based platform designed to help businesses find more prospects, close more deals, and wow customers with amazing service. It works for businesses of any size or industry, and allows all departments — including marketing, sales, commerce, and service — to share a 360° view of your customers with one integrated CRM platform. You can learn more about Salesforce here.

Is Salesforce right for me?

Salesforce provides a wide variety of solutions for everyone, no matter your industry or the size of your business. Whether it’s sales, service or marketing, Salesforce covers all aspects of customer relationships so you don’t have to waste time and money on software development or hardware infrastructure. To find out which product or license is right for you, contact us

How is Ideaport Riga affiliated with Salesforce?

Ideaport Riga is a Salesforce certified Consulting Partner. In other words, we are not owned by Salesforce but we partner with the platform to help businesses adopt its products and tailor it to their specific needs.

How long does a Salesforce implementation take?

A Salesforce implementation can take a couple of weeks or several months depending on the size of your business and the scope of the project. Feel free to contact us if you would like to get a better understanding of the estimates

In what industries does Ideaport Riga specialize?

Applying different UX methods, where we get to know your users and business well, allows us to be flexible in the industries we work with. Most of our clients belong to the following industries - Telecommunications, Real Estate, Aviation, Finance, and Manufacturing.

In what Salesforce clouds does Ideaport Riga specialize?

We specialize in following Salesforce Clouds:
  • Sales Cloud
  • Service Cloud
  • Experience Cloud
  • Financial Services Cloud
  • Marketing Cloud
  • Communications Cloud
  • AppExchange app development

Are your Salesforce team Salesforce certified?

Our team holds a wide range of Salesforce certifications such as:
  • Salesforce Certified Administrator
  • Sales Cloud consultant
  • Data Architect
  • Platform Developer I
  • Salesforce Certified Platform App Builder
  • Omni Studio Developer

Can you provide customer references?

We certainly can. If you drop us a line here, we would be happy to put you in touch directly with a few of our existing customers

Where are you located?

We are from Latvia, the Baltic region of Northern Europe, part of the EU and Eurozone. Our office is in the capital city of Riga.

Get in touch

 

We are eager to discuss your business needs, and answer any questions you may have. Send us a message and then we’ll figure out the next move together.

 

Get in touch
IDEAPORT RIGA | DESIGN-LED SALESFORCE CONSULTING PARTNER