A great User Experience (UX) is often cited as a crucial factor in achieving high user adoption. However, what does it entail precisely, and how can we determine when UX is truly good, and user adoption is high?
In this blog, we are exploring what User Experience (UX) is, how it is related to User Adoption and how companies can increase user productivity with better UX design.
Salesforce, the leading CRM platform, has redefined how businesses manage their operations and customer relationships. While Salesforce offers robust functionality out-of-the-box, the User Experience (UX) plays a vital role in reaching the business objectives behind the implementation.
In this blog, we will delve into the importance of UX design throughout the lifecycle of Salesforce, exploring the best times to plan and implement UX improvements.
To make Salesforce CRM highly effective for business and ensure widespread user adoption, a great user experience (UX) is crucial. The optimal method to accomplish this is through a phased approach to UX design, which has demonstrated itself as the gold standard best practice.
This article will explore the different phases of improving Salesforce UX and discuss the advantages of partnering with external resources for UX design.
Enhancing the user experience (UX) of Salesforce is not only crucial for user satisfaction but also holds significant business value. In this blog post, we will explore the monetary impact of improved UX and highlight the additional benefits that come with it, such as better decision-making, unlocking innovation, and higher return on investment (ROI) in Salesforce.
It is no surprise that Digital service channels are being used a lot more than before the pandemic. Consumers have embraced self-service, chatbots and live chat more in recent years, raising the digital expectation bar. By providing a poor Chatbot experience to your customers, you run the risk of customer churn. Since the rise of ChatGPT, we recommend that organizations invest in the latest generation of chatbots (like Einstein Chatbot) and pay closer attention to chatbot experience design and shift from menu-based to NLP-based or hybrid bots.
After reading this article you will:
#1: have a better understanding of the Streaming approach that can be used to integrate with Salesforce;
#2: see the pros and cons of this approach;
#3: know a little more about Apache Kafka;
#4: see how you can maintain your integration;
#5: see how streaming works in practice;
#6: have more food for thought ;)
Shall we begin?
This article will guide you through configuring integration between SalesForce and DropBox, how to avoid user interaction to grant access to DropBox and also how to keep SalesForce notified about changes in DropBox.
There are some situations when you think it would be good to take files from DropBox, parse it in SalesForce and make some operations according to parsed data within SalesForce. Even more, it would be good if SalesForce could take required action right after the file has been changed or uploaded to DropBox.