Ideaport Riga has entered an exciting new chapter as we increase our focus on Latvian companies. Together with Salesforce, we hosted our first joint event at the Ola Foundation - an inspiring venue built to spark ideas and collaboration in Latvia. 🇱🇻✨
The atmosphere perfectly reflected the spirit of the day. Presentations and discussions flowed effortlessly, with engaging exchanges and meaningful idea-sharing throughout.🌟
🎯The spotlight was on customer service - a field that Salesforce is continuously leading, evolving and redefining over the past 25 years through innovation and development.
Key takeaways:
• Salesforce provides a comprehensive platform that supports both customers and employees across the entire service journey 🧩
• Customer Data Platform and Tableau Next empower businesses to transform data into insights, and insights into action 📊
• AI-powered agents are playing an increasingly vital role in delivering seamless, 24/7 customer support 🤖
A heartfelt thank you to everyone who joined us—whether you came with questions, shared your experiences, or simply brought your curiosity about what better customer service can look like. It was a pleasure to connect and learn with you.
Special thanks to our fantastic speakers and panelists:
Kate Kotova, Dace Cīrule, Gabi Serbu, Katažyna Viduto, Benas Lapsinas, and especially Krišjānis Vallers, who shared a practical story of Tet’s journey with Salesforce.
