Tech Life

Ideaport Riga blog: Future of CRM - Salesforce, Siebel, and GenAI solutions

The Role of User Experience in Salesforce Adoption

A great User Experience (UX) is often cited as a crucial factor in achieving high user adoption. However, what does it entail precisely, and how can we determine when UX is truly good, and user adoption is high?

In this blog, we are exploring what User Experience (UX) is, how it is related to User Adoption and how companies can increase user productivity with better UX design.

From Start to Finish: Enhancing Salesforce UX at Every Stage of Implementation

Salesforce, the leading CRM platform, has redefined how businesses manage their operations and customer relationships. While Salesforce offers robust functionality out-of-the-box, the User Experience (UX) plays a vital role in reaching the business objectives behind the implementation.

In this blog, we will delve into the importance of UX design throughout the lifecycle of Salesforce, exploring the best times to plan and implement UX improvements.

Improving Salesforce UX: A Phased Approach and Choosing Between Internal and External UX Team

To make Salesforce CRM highly effective for business and ensure widespread user adoption, a great user experience (UX) is crucial. The optimal method to accomplish this is through a phased approach to UX design, which has demonstrated itself as the gold standard best practice.

This article will explore the different phases of improving Salesforce UX and discuss the advantages of partnering with external resources for UX design.

Improving Salesforce UX: a Business Case

Enhancing the user experience (UX) of Salesforce is not only crucial for user satisfaction but also holds significant business value. In this blog post, we will explore the monetary impact of improved UX and highlight the additional benefits that come with it, such as better decision-making, unlocking innovation, and higher return on investment (ROI) in Salesforce.

Webinar Series: Hedging your Siebel Career

Three months ago, Ideaport hosted a four-episode webinar series entitled "Three initiatives to transform your Siebel CRM in 2021." After the introductory overview webinar, we dived each initiative's details, covering such topics as Siebel Cloud Native Architecture, Siebel - Kafka integration and Siebel UX transformation using Ideaport tools and methods. Ready to access the recordings? They are right here

Now it's the time for another webinar series, "Hedging your Siebel career", with three episodes.

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Photo of Katerina Alfimova - System Analyst