TechLife: Idea Port Riga blog about mobile, web and integration solutions for enterprises

Three common issues with Siebel UX and how to solve them

While discussing why Siebel application is often lagging behind its competitors in usability, we came up with three points:

  • Missing user-centricity in design
  • Limited amount of UI Components
  • Lack of UI Design Patterns for complex user-flows
So, let's start with the fundamentals.
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UX Concepts Overview for Siebel Professionals

In this article, I would like to familiarize Siebel experts with the main terms, tools, and methods used in the User Experience (UX) domain. To make concepts more tangible, I will explain what UX tools we at Idea Port Riga use during the two-week-long mini-project as we discover Siebel UX improvement opportunities.

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The Nexus Bridge and how you can use it to improve Siebel Open UI usability

We are back with the second article on Siebel Open UI usability improvements. In the first article, we set the stage and drafted your first steps in the Siebel UX transformation journey (e.g. making friends with the "digital" team at your company). Now we will continue by sharing different kinds of topics regarding the Nexus Bridge.

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Oracle Redwood Design System and how it could affect Siebel CRM

For the second year in a row I am leaving San Francisco and Oracle OpenWorld very excited. Last year Oleg and I started to work on the idea, which eventually became the Nexus Bridge for Siebel Open UI. This year I have presented the process for running Siebel UX improvements projects at the Siebel Customers Advisory Board meeting in San Francisco. Nexus Bridge is a crucial technical enabler in Siebel UX projects run by both by Idea Port Riga and several other customers.

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Move Your Siebel CRM back to the Leader Quadrant

This autumn, Idea Port Riga partnered with the Siebelhub team to share our vision about improving Siebel UX with you, the great Siebel community!

While working on this post, we came across the "CRM Technology Value Matrix 2019" by Nucleus Research. Their verdict that "Siebel CRM has the most breadth of capabilities," yet "the product falls behind in usability," perfectly matches our view on Siebel in 2019. 

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Unlock rich UX for Siebel Open UI with the modern web frameworks and Nexus'19

Siebel UX is not up to date. Siebel Open UI introduction in 2012 made it possible for Siebel customers to change Siebel UI's look & feel by modifying CSS and writing small pieces of jQuery code. By doing so, you can make Siebel look in accordance with the corporate brand book and slightly improve how users feel using the system. Still, these changes do not bring Siebel UX to the level users expect from web applications in 2019 when it comes to visual aesthetics and ease of use. 

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