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Ideaport Riga blog: Future of CRM - Salesforce, Siebel, and Gen AI solutions

From Good to Great: Elevating Customer Experience with Salesforce

Ideaport Riga has entered an exciting new chapter as we increase our focus on Latvian companies. Together withSalesforce, we hosted our first joint event at the Ola Foundation - an inspiring venue built to spark ideas and collaboration in Latvia. 🇱🇻✨

The atmosphere perfectly reflected the spirit of the day. Presentations and discussions flowed effortlessly, with engaging exchanges and meaningful idea-sharing throughout.🌟

🎯The spotlight was on customer service - a field that Salesforce is continuously leading, evolving and redefining over the past 25 years through innovation and development.

Oracle CloudWorld London Surprise: Oracle Unveils Its Own "Agentforce"

Oracle CloudWorld London always presents an excellent opportunity to reconnect with colleagues and friends from the Oracle (Siebel) ecosystem. Currently, ninety percent of my time is dedicated to implementing Agentforce andMagnet AI solutions for our Salesforce and Siebel CRM clients. Naturally, I was interested to hear an update on Oracle's Fusion Applications' journey with Generative AI, expecting confirmation that they continue building  "hard-coded" Gen AI features and agents. 🛠️

Highlights from Salesforce World Tour London 2024

Ideaport Riga had the privilege of participating in the Salesforce World Tour London 2024 as a proud sponsor. This remarkable event was an excellent opportunity to engage with Salesforce users and partners from different industries, backgrounds, and geographies.

Visiting Gartner Summit 2015 in London

On 18-19 of May in the heart of London “Gartner Application Architecture, Development & Integration Summit” took place. Most probably, you’ve heard about Gartner in relation to their famous Magic Quadrants that emphasize leaders in selected categories. Nevertheless, they do a lot of other interesting stuff including various events organization.

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