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Ideaport Riga blog: Future of CRM - Salesforce, Siebel, and Gen AI solutions

Jevgenijs Rogovs

Jevgenijs Rogovs

Siebel Server Sync: Microsoft Exchange integration

Why Outlook?

It isn't that much of a secret that Microsoft Outlook applications in conjunction Microsoft Exchange are a very popular piece of technology for enterprises. We have observed that enterprises generally use Outlook quite often, and most of our customers are also using Outlook as their core communication tool. Microsoft itself listed 12 reasons why users prefer Outlook over Gmail at work and these are the following:

Fast Forward: Making Mockups

Today we commonly feel the urge to move faster – take notice faster, learn faster, decide faster and act faster. It becomes a struggle. Still we can’t just decide: let's be faster. There are situations, behaviors, previous experience and other things slowing us down. Let's gather some analysis on what are the common situations asking for faster action, and what could be the simplest solutions at hand helping us find a way to move in a Fast Forward way (and mark those topics this way).

To start off, let’s address this simple point today: fast way of making easy to understand and easy to adjust mockups.

Break free with CRM Desktop

Sometimes it looks like a sales agent have just eaten a bucket of lemons when asked to use a CRM system. When that happens, CRM Desktop comes in: there is no need for special training, because most agents are familiar with Outlook – or a similar application. CRM Desktop allows managing enterprise data in sales agent’s native environment – be it Microsoft Outlook or Lotus Notes – and it is a truly offline solution. CRM Desktop was first made for Siebel, and it is now possible to use it with SAP CRM and Salesforce as well.

Oracle Advanced Analytics: insurance claim fraud detection

The insurance fraud problem is as old as the insurance industry itself. The magnitude of insurance fraud today is enormous, and it is not limited to a single geographic location. One company investigated an average of 300 suspicious claims a month in Slovakia in 2009 – and that is just one insurer in one small country of just over 5 million inhabitants.

Oracle Advanced Analytics: insurance claim fraud detection

Siebel upgrade: a success story

What makes an upgrade project challenging? For the most part that’s the time gap between the source and the destination versions of the system; imagine migrating from something that is 8 years old, add some changes in the data model on top of that – and you’ll get a picture of what we have recently done for one of our clients, moving from Siebel v7.8 (SEA repository) to v8.1.1.10 (SIA repository). Regardless, the upgrade has been a success, and this is a story about it.

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