So you have your Siebel CRM system up and running, a lot of data has already been accumulated, and now the time has come to establish a better control over your business processes? Say, you want to see the overall sales dynamics, find out which of the products sells better, or who in the sales team is your star player? There are two distinct ways how you can accomplish this:

Last time we’ve seen how to transfer address information from Siebel to Google Maps and display a location on the map, i.e. implemented a unidirectional integration. Now the time has come to make the address data travel the other way around: from Google Maps picker to Siebel, so let us see what needs to be done to make it happen!

When trying to integrate Google Maps with any other system – such as Siebel – there are two possible approaches one could implement: a unidirectional integration, when the address data travels to Google Maps from the other system only (e.g., this is when you display an address stored in Siebel on the map), and a bidirectional integration, which basically entails unidirectional approach and on top of that – an ability to select and address in Google Maps picker and then transfer it back to the other system, such as Siebel.

Having been a Microsoft partner since 2010, Idea Port Riga has now achieved yet another major milestone in the partner program, becoming Microsoft Silver Partner in Application Development. This qualification requires both certified technology professionals on staff, and confirmed client references – thus emphasizing our ongoing commitment to creating, delivering and maintaining innovative custom solutions and services based on Microsoft technologies.