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Ideaport Riga blog about mobile, web and integration solutions for enterprises

IPR Salesforce & Integration Team

IPR Salesforce & Integration Team
Smartest minds from IPR Salesforce & Integration domains.

Train your Einstein Chatbot using ChatGPT

It is no surprise that Digital service channels are being used a lot more than before the pandemic. Consumers have embraced self-service, chatbots and live chat more in recent years, raising the digital expectation bar. By providing a poor Chatbot experience to your customers, you run the risk of customer churn. Since the rise of ChatGPT, we recommend that organizations invest in the latest generation of chatbots (like Einstein Chatbot) and pay closer attention to chatbot experience design and shift from menu-based to NLP-based or hybrid bots.

All you need to know about Salesforce and Streaming

After reading this article you will:

#1: have a better understanding of the Streaming approach that can be used to integrate with Salesforce;
#2: see the pros and cons of this approach;

#3: know a little more about Apache Kafka;

#4: see how you can maintain your integration;

#5: see how streaming works in practice;

#6: have more food for thought ;)

Shall we begin?

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Photo of Katerina Alfimova - System Analyst