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Ideaport Riga blog: Future of CRM - Salesforce, Siebel, and Gen AI solutions

Siebel Open UI and Google Maps integration – Part 1

When trying to integrate Google Maps with any other system – such as Siebel – there are two possible approaches one could implement: a unidirectional integration, when the address data travels to Google Maps from the other system only (e.g., this is when you display an address stored in Siebel on the map), and a bidirectional integration, which basically entails unidirectional approach and on top of that – an ability to select and address in Google Maps picker and then transfer it back to the other system, such as Siebel.

Introduction to Siebel Open UI

Thinking about Open UI, there are two most common perceptions around:

  1. That’s something that changes the look and feel of Siebel
  2. That’s something that helps developers deliver more


Both of these statements are true, but at the same time they illustrate the gap in understanding the Open UI scope; perhaps, we should rather view Siebel Open UI (OUI) as a standards-based, open architecture client that is supported by all browsers and provides end-user with a modern-looking UI. Let’s go through each of these key characteristics in a bit more detail.

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