Golden Key, founded in 2010 in Switzerland, is an innovative company in the real estate industry. Originally a rental property provider with an extensive portfolio of houses and apartments in Switzerland, Golden Key has digitalized all business processes, thus significantly increasing efficiency. As result, it has become a software company offering its rental management software-as-a-Service to other companies in real estate business.
The company’s objective is to provide a superior experience to both passengers and employees, thereby guaranteeing an enhanced standard of service for everyone involved.
Switzerland is a country with one of the highest human resources costs. Therefore, Golden Key was looking for ways to automate processes and reduce reliance on manual labor early on.
Initially they used WordPress to build a web-based solution for customer management; however, they quickly realized the benefits of a dedicated customer relationship management platform such as Salesforce.
In 2017, they implemented Salesforce and chose Salesforce Consulting Partner Ideaport Riga to advance their innovation in the field of rental management.
Golden Key has collaborated with Ideaport Riga in two phases: first, by addressing their current challenges and second, after successfully reaching their own goals, by building a Salesforce-based rental management product available as-a-Service to other companies in the rental business.
Initially, the collaboration focused on configuring and customizing Salesforce Sales, Services, and Experience Clouds to meet Golden Key’s industry-specific needs. Observing the efficiency results it brought, the collaboration expanded on a larger scale.
to maximize the platform’s ease of use.
As we saw all the business efficiencies that the improved platform provides, we decided to take a step further and develop the platform into a product for the rental industry,
says Gilbert Spaini, Founder and COO of GoldenKey.
The disciplined approach, fast and timely communication, and proactive mindset shows Ideaport Riga’s demonstrating their dedication to customer satisfaction,
continues Gilbet Spaini.
Our collaboration with Ideaport Riga has taken quite unexpected turn. While we met our goals to become very efficient rental management company, we also transformed into proptech company providing technology to others,
concludes Gilbert Spaini.