Lead the Way in CRM Innovation with Generative AI

Enhance productivity, customer satisfaction, and operational efficiency by leveraging our unique blend of expertise in CRM, Generative AI, and user experience design
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Generative AI business benefits

With Gen AI technology, we automate routine, low-value tasks and queries, thanks to its advanced natural language processing powers. How will the work of the customer-facing staff change?

Focus on high-value work

Focus on high-value work

With routine tasks done way faster, you can spend more time discussing and understanding customer needs and then finding and implementing the best solution. By improving the effectiveness of your work, achieving your company's internal goals and objectives becomes more straightforward.

Better resolution of customer inquiries

Better resolution of customer inquiries

Generative AI can quickly analyze and draft solutions to customer inquiries by accessing company knowledge bases and systems APIs. It leads to faster resolution of customer demands with better quality while keeping the number of interactions low.

Faster time-to competence

Faster time-to competence

With increased productivity, you can scale your business without the need for proportional increases in staff. But when you need new employees, they will become proficient in the company's business processes and products and effective use of IT systems significantly faster.

Increased customer satisfaction

Increased customer satisfaction

Would you want to be a customer of a company that understands your needs, solves issues quickly and has knowledgeable staff to take care of you? Gen AI empowers companies to increase customer satisfaction and turn customers into promoters.

Operational efficiency

Operational efficiency

When you extend your CRM systems with Gen AI capabilities, your staff will "do more with less". What will you do with freed-up resources? Increase the profit for stakeholders? Invest in strategic growth and innovation? Reward your employees?
Photo of Olga Farbtuha - Chief Executive Officer

What makes Ideaport a successful CRM AI project delivery partner?

We wish implementing Gen AI was as easy as adding a "Do AI Magic" button to your CRM, but unfortunately, it's not. To unleash AI's full potential, organizations must reimagine their customer journey, redesign their workflows, and reimplement the user experience within their Salesforce and Siebel CRM systems.

Bringing this innovative technology to your CRM system can be challenging, but we are here to help you reach your desired destination safely.

Our Pre-built AI Accelerators

Much like how ChatGPT alleviates the daunting challenge of a blank page, our AI Accelerators catalyze your CRM Gen AI initiatives, significantly cutting down both costs and time-to-market.

Semantic Q&A Accelerator

Semantic Q&A Accelerator, embedded in your CRM UI, is designed to answer user questions about your products, processes, and IT systems when they need to. The tool cites your internal knowledge resources when providing answers, ensuring that answers are precise and verifiable.

AI Agents for Process Automation

Revolutionize your inbound email processing and other routine processes with our AI Agents. Leveraging Gen AI capabilities, these agents are designed to understand unstructured text, fetch necessary information, execute actions using APIs, and bring humans into the loop when oversight is required.

Summarizer Tool

With customizable prompt templates, the Summarizer tool extracts essential information from various document formats - be it PDFs, Word files, video or audio recordings, or CRM data in JSON format. Say goodbye to the struggle of extracting critical insights from mundane documents and CRM data.

When you embark on a project with us, we provide these accelerators codebase at no extra cost, setting the stage for a customized development that aligns precisely with your unique business needs.

Engagement Process

Choosing a partner for your AI-driven CRM transformation is vital. While Ideaport Riga may not rank among the global giants in CRM AI consultancy, our expertise and dedication to client success set us apart. Experience working with Ideaport Riga in a risk-free way.

Introductory Call + Demo

Connect with us to explore the possibilities. We're excited to learn about your business and CRM Gen AI aspirations. We can follow by showcasing the capabilities of our Accelerators and how they align with your specific use cases.

Complimentary AI Workshops

Gen AI is a novel field for both IT and business teams. Our IT AI Workshop dives deep into the Gen AI application technical stack and concepts, while the Business AI Workshop highlights CRM use cases where Gen AI shines.

Gen AI Mini Projects

Let's turn ideas into reality! AI mini-project is a fixed-price project, where within four weeks, we implement a Gen AI use case within your CRM, acting as a proof of concept or a pilot for more extensive Gen AI integration.

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Let's Explore AI Possibilities Together

The future of CRM is here with Generative AI, and we're just as enthusiastic as you are about its potential. Are you interested in further discussion? Fill out the form, and we will get back to you within 24 hours.
Dace Cirule-Head of Business Development