Salesforce Event

Modern Field Service with Salesforce:

A Live Walkthrough

This exclusive, invite-only event has limited spots. Secure your place early!

Date

26 March, 2026

Time

13:00PM - 17:00PM

Location

National Library (11 & 12 floor), Riga

Language

English

Illustration of Riga

About the Event

Join us for a hands-on Salesforce Field Service session for business leaders across Baltics.

This session is ideal if your day-to-day responsibilities include:
Reducing service costs
Improving workforce efficiency
Resolving issues faster on the first visit
Preventing problems before they happen
Delivering a better customer experience

It is particularly relevant for leaders in utilities & energy, telecom, manufacturing, healthcare, and other service-focused industries.

This practical, demo-driven afternoon focuses on real use cases and live demonstrations - so you’ll leave with ideas and approaches you can apply directly in your work, not just theory.

You will also have the opportunity to connect and exchange experiences with peers from service organizations in the Baltics, discuss shared challenges, and explore how others are improving service operations with Salesforce Field Service.

Agenda

13:00 - 13:20 p.m.

Registration & Networking

Kickstart the day with great coffee, refreshments, and networking

13:20 - 13:30 p.m.

Welcome & Introduction

Kate Kotova, Renate Zakutajeva

13:30 - 13:40 p.m.

Field Service trends that Matter Today

Katazyna Viduto

13:40 - 14:40 p.m.

Field Service Live Demo - From Case to Plan

Kesavan Chettiar, Tim Riemann, Dace Cirule

14:40 - 15:25 p.m.

Lunch & Networking

Lunch

15:25 - 16:25 p.m.

Field Service Live Demo - From Plan to Resolution

Kesavan Chettiar, Tim Riemann, Dace Cirule

16:25 - 16:50 p.m.

Customer Perspective: Lessons from Real Field Service Operations

Jiří Červinka

16:50 - 17:00 p.m.

Wrap-up & Networking

Light snacks and drinks

18:00 p.m.

Post-event dinner discussion

(optional, based on interest)

Venue TBC

Speakers

Welcome & Introduction

Photo of Kate
Kate Kotova

Senior Account Director  

 

Welcome & Introduction

Renate Zakutajeva
Renate Zakutajeva
Business Development Professiona  

Field Service Trends

Katazyna Viduto
Katazyna Viduto
Regional Service Cloud Lead, Baltic 

Field Service Live Demo

Tim Riemann
Tim Riemann
Lead Solution Engineer  

Field Service Live Demo

Kesavan Chettiear
Kesavan Chettiar
Field Service Management Specialist  

Field Service Live Demo

Photo of Dace
Dace Cirule
Head of Business  

Customer Perspective

Jiří Červinka
Jiří Červinka
CFO of Vekra Okna 

Thanks for signing up!

National Library, Mūkusalas iela 3, Rīga