Salesforce Breakfast

From Good to Great:
Driving Customer Experience with Salesforce

This exclusive, invite-only event has limited spots. Secure your place early!

Date

15 May, 2025

Time

8:30AM - 12:30PM

Location

Ola Foundation, Ogļu iela 12A, Riga

Language

English

8:30 - 9:00 a.m.

Registration & Networking Breakfast

Kickstart the day with great coffee, breakfast, and networking

9:00 - 9:15 a.m.

Opening Remarks

Welcome from Salesforce and our Partner Ideaport Riga

9:15 - 9:35 a.m.

Customer 360: Unlocking a Unified Customer View

The power of Salesforce platform

9:35 - 9:55 a.m.

Shift to an agentic service organization

Experience how AI can drive productivity, personalization, and faster resolution times

9:55 - 10:05 a.m.

Salesforce Analytics with Tableau Next

10:05 - 10:30 a.m.

Coffee Break

10:30 - 11:00 a.m.

From Good to Great: Transforming the Customer Portal Experience

Case study presentation and transformation tips

11:00 - 11:30 a.m.

Delivering Customer Excellence with Salesforce Service Cloud

Live Demo, learn how to streamline service operations and enhance customer satisfaction

11:30 - 11:50 a.m.

Accelerating Success Together

A Fireside Chat on Salesforce implementation experience at Tet

11:50 - 12:00 p.m.

Closing Remarks & Key Takeaways

12:00 - 12:30 p.m.

Networking

Customer 360

Photo of Kate

Kate Kotova

Senior Account Director

Service Excellence

Capabilities

Photo of Dace

Dace Cirule

Head of Business

Service Cloud

Demo

Gabriela Serbu

Gabriela Serbu

Salesforce Solution Engineer, CEE

Gen AI

Agentforce

Katazyna Viduto

Katazyna Viduto

Regional Service Cloud Lead, Baltics

Tableau Next

Benas Lapsinas

Benas Lapsinas

Tableau Specialist Baltics

Customer

Experience

Krišjānis Vallers

Krišjānis Vallers

Product Owner